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Are you looking at becoming a Service Manager? They are employed by an organisation to manage their customer relations and after-sales experience. They manage teams of people and are responsible for setting and maintaining customer satisfaction standards, as well as providing a productive and motivating working environment.
Service Managers are strong communicators and adept problem solvers. They attend to customer enquiries over the phone, in person or via email; they may also generate sales leads for the organisation. They work for organisations in a broad range of industries.
Currently, there are only 990 positions for a Service Manager across Australia with a common salary of $110K per year. While it is an extremely competitive role to get into, The Perfect Resume team has helped others to land an interview in the Trades & Services industry. We believe we can increase your chances with our resume writing services also!
To apply for a Service Manager position, your resume will need to prove to recruiters and prospective employers that you will have the following transferable skills:
- Developing and reviewing customer service standards, procedures and policies.
- Managing service staff to ensure desired customer satisfaction levels are met.
- Working in call centres (where applicable).
- Providing direction, feedback and performance reviews to staff.
- Responding to customer enquiries over the phone, via email, and in person.
- Liaising with other managers and staff members to determine the correct response to issues.
- Keeping records of customer interactions with details of actions taken.
- Generating sales leads and building and sustaining positive business relationships.
Due to the high volume of applications for a Service Manager received every year, a qualification that would increase your chances of landing an interview includes a Certificate III in Customer Engagement (BSB30215).
The Perfect Resume Services
When applying for a Service Manager position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!
The team of professional resume writers at The Perfect Resume are skilled in writing resumes for Service Managers and have proven success in helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. Your Professional Resume Writer will not let you feel like you are on your own!
If you know you need help, email your resume to info@theperfectresume.com.au. We will review it for free, provide some feedback, and recommend the resume writing services that suit you.
RESUME WRITING
▶Increase interview opportunities with a well-written resume.
▶Capture hiring managers' attention to get invited for more job interviews.
▶Create a professional first impression with a clear and organised resume.
▶Enjoy a sense of confidence and readiness when applying for jobs.
COVER LETTERS
▶Increase your chance of securing an interview by 40%
▶Tailor your cover letter to meet the needs of the hiring manager.
▶Tell your story on paper so the interview is a breeze.
▶Create a sense of familiarity and trust before you meet in person.
LINKEDIN PROFILE
▶Take advantage of unadvertised job opportunities.
▶Improve your professional brand.
▶Expand your network and connections.
▶Increase your job opportunities with an SEO optimised profile.
SELECTION CRITERIA
▶Prepare a 2+ page pitch that aligns your experiences as an interview on a page.
▶Articulate specific examples of how your talents align with the job requirements.
▶Use the STAR method (Situation, Task, Action, Result) to offer concrete evidence.
▶Show genuine enthusiasm for the company and the position.
INTERVIEW PREPARATION
▶Overcome nervousness at the interview with well-practiced interview questions.
▶Present yourself in a positive light, increasing your chances of success.
▶Stand out and be remembered by the interviewer.
▶Be confident and articulate your thoughts clearly and concisely.